EMPLOYEE RESOURCE CENTER
Frequently asked questions
Search common questions about employee accounts, pay, time off, and workplace guidance.
ESS Mobile
The on-demand company ID is WFS in capital letters. Your login is your employee ID and the PIN is in your welcome email. If you still need help, contact your manager or HR representative.
SuccessFactors
Use the SAP SuccessFactors website showing the WFS logo. The company ID is worldwidef in lowercase. If you cannot sign in after two attempts, use “Forgot Password” to avoid locking your account.
Time discrepancies
Contact your manager or HR representative about a time discrepancy.
Time off
Submit a request through the time-off request form. The current guidance asks employees to submit requests at least two weeks in advance and confirm approval with their manager. Submitting a request does not mean it has been approved. The guidance also says new employees must complete 90 days before requesting time off and that requests may not be approved during peak season and major holidays. Confirm current requirements with your manager or HR representative.
Payday
Payday is biweekly. New employees should check their welcome email for their payday, which varies based on start date.
Uniform and PPE
The current FAQ says WFS provides a safety vest and ear plugs, and provides a $75 safety-boot stipend after 90 days. Safety-toe boots are required for ramp work. Rain gear, gloves, a refillable water bottle, and summer heat-protection gear are recommended. Check with your manager or HR representative for current details.
Awardco recognition
Look for an “You've been recognized!” email from Awardco in your personal inbox. Follow its instructions to sign in or create an account, then review your available reward options.
Personal phones
The current guidance says personal mobile phones are not permitted inside the UPS facility unless a manager authorizes their use for work. Keep personal items secured before entering. Confirm current facility rules with your manager.